Single Account Access

Multiple accounts held by the same individual are subject to immediate closure and we reserve the right to seize any funds gained as a result of holding multiple accounts. Furthermore you shall not permit another person to access the Website or Software via your account without our express permission.

Accounts Open in Our Discretion.  

We reserve the right to suspend, disable or terminate your Account at any time in our sole discretion.  Unless otherwise required or directed by the Gaming Commission in accordance with the relevant provisions of the Regulations, all decisions regarding the opening, maintenance and closing of Accounts rests with us and any decisions we take regarding any aspect of the Software, your participation in or the playing of the Games or any aspect of an Account is final.

Account Reviews

You agree that we may at any time investigate your Account to ensure compliance with these Terms and to ensure that no improper or illegal activity is or has taken place, including without limitation fraudulent activity or activity that is contemplated by our Anti-Money Laundering policy and protocols.  In the event that it is determined that your Account has been involved in any of the above, we shall be entitled to use any and all money to the credit of your Account to meet any costs, expenses or liabilities reasonably incurred in conducting such investigation.  We will refund to your Account any such fee if the inquiry is subsequently concluded in your favor.

Acceptance of Deposit

Neither we nor any of our service providers shall be under any obligation to accept your Deposit Request and we shall notify you if your Deposit Request is rejected. If your Deposit Request is accepted, we shall ensure that funds equal to those specified in your Deposit Request are credited to your Account within a reasonable period of time.

Withdrawals

To withdraw funds from your Account you will need to request a withdrawal.  You may request a withdrawal of any amount up to the full balance of your Account.  If we are satisfied that you have complied with the Terms, all AML and fraud-screening requirements, and all rules relating to the Games and any related bonuses, the payout shall be made to you.  The manner in which the withdrawal is processed may be restricted, depending on the means by which the initial deposit(s) was/were made to the applicable Account.  Without limiting the foregoing, we reserve the right to conclude your withdrawal request by an alternative method or process at our discretion.  If, for whatever reason, a payout request cannot be approved, a Customer Services Representative will contact you.

Criminal Activity

If we have reasonable cause to believe that criminal or other suspicious activities are occurring through one or more Accounts (including, without limitation, a suspicion of attempted money-laundering or fraud), we expressly reserve the right to close such Accounts and/or report such activity to the Gaming Commission and/or such other applicable regulatory bodies or services.  All Account balances (including both deposits and any winnings) shall be forfeited.

Fraudulent Activity

If, in our reasonable discretion, we determine that a player has engaged in fraudulent, unlawful, dishonest or improper activity (including, without limitation, the provision of false or deliberately misleading information), we reserve the right to immediately terminate or deny a player access to their Account.  In such event, all Account balances (including both deposits and any winnings) shall be forfeited and we reserve the right to disclose information (including the identity of the player) to applicable parties including but not limited to; the Gaming Commission, banks, credit card companies and/or any person or entity that has the legal right to such information, and/or taking legal action against such player. "Betting Syndicates".  Accounts are intended for the Recreational Players Only, any player that is found abusing any rule or regulation, Professional Bettors, Syndicates, or any Person betting "Steam Plays", "Ghost Tickets" or "Moves" will be subject to have their account closed and balance forfeited. A Player or groups of players working together in any fashion, also known as a syndicate are strictly prohibited from betting here. We reserve the right to refuse payment to anyone that is found to play "Steam Plays" or to be party to any organized wagering syndicates dedicated to changing and manipulating the odds available at our brands. There is no obligation on behalf of our management to warn players or syndicates of this, other than as explained here in the Player Agreement. We holds the right to suspend an account without previous notice and at any moment under its sole discretion. Upon suspension a customer must contact the Customer Service Department in order to determine the reasons of the suspension. We reserve the right to withhold payment of any funds if we suspect or have evidence of manipulation of our financial system or of your or another customer's account. We may also withhold payment if we have reasonable grounds for believing you are using our service for purposes other than that for which it was intended or that you are committing any offence or if we determine that you have breached these terms. We reserve the right to report you to the relevant regulatory authorities if we become aware or suspect that you are involved in any such activities. We reserve the right to refuse to register you or to suspend and/or terminate your registration or account at any time at our absolute discretion and shall not be obliged to provide you with any reasons for so doing. In addition, we reserve the right to refund or withhold any balance on an account at our absolute discretion if suspicion or evidence of manipulation of our financial system or of your or another customer's account arises or if we have reasonable grounds for believing that you are using our service contrary to the purpose for which it was intended or for committing any offence. We reserve the right to terminate your account at any time at our absolute discretion in the event that wagers have been placed in an attempt to defraud us or made by or contracted by any bookmaker or gambling syndicate in an attempt to maximize payouts on our games. Further, we reserve the right to withhold all winnings, as well as the principle, of anyone found to have taken part in such activities. We reserve the right to suspend any account based on abusive behavior from the customer towards any member of our staff. The account may be re-opened after a warning has been issued to the customer, however if such abusive behavior continues, we will terminate the account permanently.  

Abuse of Bonus Programs

Bonus programs are intended for recreational bettors only.  Professional players or players considered, in our sole discretion, to be abusing the bonus system by any means may have bonuses revoked and be subject to further sanctions.  Bonus abuse may be defined as (but not restricted to) clients cashing out for the purpose of re-depositing, or referring new accounts that they are using themselves.  Sanctions may be in the form of increased rollover requirements or loss of bonus privileges altogether for the offending Account as well as any linked Accounts. We reserve the right to restrict eligibility for special offers and bonuses when necessary. This includes (but is not limited to) placing geographic restrictions on match bonuses due to bonus abuse. Players with unfinished wagering requirements will not be eligible for the bonus. Players with a withdrawal as their last transaction prior to their deposit will not be qualified for the bonus. If players want to withdraw and get the bonus, they must first deposit the same amount of withdrawn money. The bonus can then be applied on the following deposit. Bonus programs are intended for recreational bettors only. Professional players or players considered to be abusing the bonus system by any means may have bonuses revoked and be subject to further sanctions, at the discretion of management. Customers who are found abusing promotions or rules are subject to having any bonuses earned and winnings off those bonuses removed.  

Abuse of System Vulnerability

If, in our reasonable discretion, we determine that an Account sought to or actually did exploit any hardware or software error, malfunction, "bug" or other vulnerability, we shall immediately close such Account and all Account balances, including both deposits and any winnings, shall be immediately forfeited.  If, in our reasonable discretion, we determine that such activity is occurring, the Account(s) may, in our sole and absolute discretion, be disabled and all Account balances (including both deposits and any winnings) shall be forfeited.  In such event, we expressly reserve the right to initiate civil legal proceedings and report such activities to authorities in support of criminal investigations and charges, as appropriate.  The Company reserves the right to amend these Terms and Conditions at any time without notice to you. Such amendments will be effective immediately upon being posted in this "Terms and Conditions" section of the web site. It is your responsibility to review the Terms and Conditions on a regular basis and to check any additional rules detailed within promotional emails. Should you be unclear about any point relating to a specific promotion. it is your responsibility to contact the support team and gain a full understanding before partaking in a promotion. BY ACCESSING AND/OR BY USING THE SERVICES AVAILABLE ON THE WEBSITE, YOU EXPRESSLY ACKNOWLEGE AND AGREE THAT: 1. YOU HAVE VOLUNTARILY SOUGHT OUT AND ESTABLISHED CONTACT WITH THE WEBSITE; 2. YOU ACCEPT THESE TERMS AND CONDITIONS